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Learn How to Optimize Your Contact Center
Join us at G-Force San Diego. You'll
get the solutions you need, networking time with fellow peers,
interaction with partners, exposure to innovative approaches and
insights into the industry so you can optimize your contact center.
Who Should Attend
& What You'll Learn
Contact Center Managers
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Discover
ways to extend information and manage interactions across
the enterprise |
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Get
real-time techniques for optimizing your contact center and
leveraging integrated suite capabilities |
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Build
the business case for your contact center and learn the latest
ROI metrics |
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Align
corporate strategy with individual contact center agent practices |
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Balance
revenue, cost and quality while providing customer service
in the contact center |
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IT Professionals
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Learn how to leverage IP inside
the enterprise to lower contact center costs |
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Hear
from Genesys executives about the current market, new Genesys
products and their vision for the future |
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Learn
directly from Genesys technical staff in the Ask the Experts
Lab |
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Find
out how to selectively source people and technology and integrate
your organization's workforce management |
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Customer Service Executives
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Learn how to manage agents
all around the world as if they were one central workforce
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Discover ways to leverage
customer information from your existing systems across IP
or telephony networks |
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Hear how to use reporting
and analytics across all interactions to better understand
your customers |
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Share collective expertise
and experience with your peers |
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Attend customer panels with
real world case studies |
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Move your customer service
from a cost center to a revenue generating center |
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Conference Fees
Register 5 people from the same company
and get the 6th registration free!
Fees are as follows:
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Standard—$1295 (March
13–April 20) |
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Late/On-Site—$1495 (after
April 20) |
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Registration fee includes: Welcome Reception
on Monday, entrance to Interaction Pavilion, attendance at all G-Force
sessions (general sessions and breakout sessions), all meals on
Tuesday, and all meals except dinner on Wednesday. Accepted methods
of payment: Visa, Mastercard and American Express.
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Conference
Hotel Information
G-Force San Diego will be held at the
Sheraton San Diego Hotel & Marina in California. Located at the
edge of spectacular San Diego Bay, the Sheraton San Diego Hotel
& Marina enjoys panoramic views of the bay and the city skyline
yet is just 10 minutes from renowned attractions including the
San Diego Zoo, Old Town and Balboa Park.
Sheraton San Diego Hotel & Marina
1380 Harbor Island Drive
San Diego, California 92101
Phone: 619.291.2900
We no longer have rooms available at the Sheraton San Diego Hotel & Marina. You will need to make your own hotel reservations.
Genesys has secured a block of rooms at the Westin Horton Plaza in downtown San Diego and the negotiated program rate $225 per night. If you wish to secure a room at this hotel, please click on the following link and the system will walk you through the reservation process:
http://www.starwoodmeeting.com/Book/GenesysRooms
In addition, the following Web sites may also be of assistance in finding a nearby hotel.
www.hotels.com
www.sandiegohotels.com
www.sandiego.bookit.com
When making your hotel reservations, please keep in mind that the conference hotel is located near the San Diego International Airport and is a ten-minute taxi ride from downtown San Diego.
Hotel Conference Rates
Genesys has negotiated a special rate
at the Sheraton San Diego Hotel & Marina for conference attendees:
$229 per night (per room for one or two
persons)*
*Rates are subject to state and local
hotel taxes. Rooms and rates are subject to availability for pre-
and post-conference dates.
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Travel Information
Conference attendees are responsible for making
their own airline reservations and transportation arrangements.
Please contact your local travel agent or the airline of your
choice to secure airline reservations.
Ground Transportation
The Sheraton San Diego Hotel & Marina offers
a complimentary shuttle service that runs every 10–15 minutes
to and from the San Diego International Airport. It makes a loop
between the airport's East and West Tower, and can be picked up
at the Courtesy Vehicles area at each Tower. A taxi between the
airport and the hotel costs approximately $5–10 USD (plus
tip).
Car Rental
Rental car desks are available at the San Diego
airport. If you wish to make a car reservation, please contact
your preferred rental company directly. The Sheraton hotel offers
self parking for $17/day and valet parking for $24/day.
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Conference Attire
The suggested attire for this year’s conference in San Diego is business casual for all conference functions. Pants, slacks, collared shirts and skirts are all acceptable. You may with to wear stylish nightclub attire to the G-Force Party on Tuesday night.
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Cancellation
Policy
Cancellations e-mailed to gforcesandiego@genesysgforce.com
on or before March 30, 2007 will be refunded
registration fees less a $200 cancellation fee. No refunds of
any conference fees will be issued for cancellations made after
March 30, 2007.
Hotel Cancellation Policy
Please note the Sheraton San Diego Hotel &
Marina cancellation policy is as follows:
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Reservations that are cancelled
at least 48-hours prior to the reserved check-in day will
not be penalized. |
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Reservations that are cancelled
within 48-hours of the arrival date will incur a charge equal
to one night's room and tax. |
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Japanese Translation
Services
Japanese translation services will be
available for attendees in the G-Force tour from Japan. For more
information, please e-mail us at info@genesyslab.co.jp.
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Contact
Questions? Contact Us!
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For all other information,
please call us at 800.246.7316 or 415.339.6357. |
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