Take Advantage of Free Training and Certification

In addition to all the sessions at G-Force, Genesys is also offering a full day of free post-conference sessions (Education Day) and several free certification exams. With a combined value of up to $2700, the conference more than pays for itself when you take advantage of this free training and certification.

Free Education Day

Genesys University is providing free Education Day sessions after G-Force, on Thursday, April 26.

Reinforce the strategic content of G-Force with your choice of two out of four half-day sessions (up to a $900 value per session).

		IP Contact Center Solutions This session provides an overview of Genesys IP capabilities and associated products. Hear how the Genesys IP product line supports an IP contact center. An emphasis is placed on the added value that SIP can provide the customer. Topics focus on Genesys SIP Server 7.5, but also include IP telephony concepts, SIP and related protocols, and hybrid and pure IP PBX support. The session is an abridged version of a new course that will appear on the Genesys University schedule in the coming months.

		Info Mart and ICON Overview The session gives students an overview of Genesys ICON and Info Mart's technical architectures. Discover how to make the most of Info Mart's analytical capabilities and see how ICON and Info Mart fit into the Genesys Reporting offerings. Topics include the Info Mart star schema, the Info Mart ETL process and sample Info Mart queries. This session is an abridged version of three new courses that will appear on the Genesys University schedule in the coming months.

		VoiceGenie Overview This session is an abridged version of the VoiceGenie Administration and Installation course currently delivered through Genesys University. Hear an interesting discussion about the VoiceGenie VoiceXML Gateway, including an overview of the different architectural options of the VG Gateway as well as software components and their role in call processing.

		Framework and Routing Troubleshooting This workshop is based on the three-day Genesys University course that gives students techniques for maintaining and troubleshooting T-Server, Stat Server and Universal Routing Server (URS). It is designed for an audience involved in the maintenance and troubleshooting of Genesys solutions.

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Free Certification Exams

Certification exams will be offered on April 25 and 26 (up to a $900 value per test).

Exams will be given during the following times: Wednesday, April 25 and Thursday, April 26*.

		9:00 a.m. to 12:00 p.m.

		1:00 p.m. to 4:00 p.m.

The following certification exams will be offered:

		Genesys Certified Professional Version 7—System Consultant, Inbound Voice (GCP7-CIV) This certification for Version 7 is primarily targeted at Genesys partners worldwide that assist Genesys customers in planning, installation and configuration. This certification validates the candidate's comprehensive understanding of the Genesys Framework, Routing and Reporting Solution components. A Genesys Certified Professional—System Consultant for Inbound Voice is recognized as having achieved a knowledge foundation in implementation procedures, basic troubleshooting and maintenance of Genesys products.

		Genesys Certified Professional Version 7—Developer, Inbound Voice Routing (GCP7-DIV) This certification for Version 7 is available to all Genesys routing developers involved in creating and/or maintaining routing strategies in the contact center. This certification validates the candidate's comprehensive understanding of the Genesys Framework and Inbound Voice Routing coupled with the ability to plan routing strategies based on business requirements and describe the impact of the interaction flow on other systems within the Genesys contact center.

		Genesys Certified Professional Version 7—System Consultant, GVP Enterprise Edition (GCP7-CVE) This certification for Version 7 is available to all system administrators, solution integrators, telephony specialists and any other technical role involved in planning, installation, configuration and maintenance of Genesys Voice Platform solutions for the enterprise edition. This certification validates the candidate's comprehensive understanding of GVP components, how they integrate with the Genesys 7 Suite, the use of VoiceXML with GVP, how to analyze log files and monitor the system.

The value of each test is $900, but as a special offer, attendees can take one certification test for free.

Attendees will be notified via e-mail in April when registration is open for certification testing. Remember that space is limited and advance registration will be restricted to one exam per person.

*If you are taking certification exams on April 26, be sure to book your hotel and travel arrangements accordingly, departing on the evening of April 26 or on April 27.

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