G-Force San Diego kicks-off with
a Welcome Reception on the evening of Monday, April 23,
followed by two full days of sessions on Tuesday, April
24 and Wednesday, April 25. Education Day is optional on
Thursday, April 26.
Note:Times are tentative
and subject to change. Please check back soon for updates.
Registration and Cyber Café Presented by Verizon Business
5:30 p.m.–7:30 p.m.
G-Force Welcome Reception
Tuesday, April 24,
2007
7:00 a.m.–7:00 p.m.
Registration and Cyber Café Presented by Verizon Business
7:00 a.m.–8:15 a.m.
Breakfast in Interaction Pavilion Presented by Alcatel-Lucent
8:15 a.m.–10:15 a.m.
Welcome Address/General Session Wes
Hayden,President and Chief Executive Officer, Genesys
go. BEYOND with the DCC Steve Rutledge,Vice President, Product and Solutions Marketing, Genesys Gloria L. Bingham,Director, 3-1-1 Houston Service Helpline John Hegner,Vice President, Technology Services, Liberty Medical Supply Joaquín Yepes, Chief Information Officer, Multienlace, S.A.
10:15 a.m.–11:00 a.m.
Refreshment Break in Interaction Pavilion Presented by XO Interactive and Siemens
11:00 a.m.–12:15 p.m.
Contact Centers of Excellence Ginger Conlon,Editor-in-Chief, Publications, 1to1 Media
Customer Service as the Strategic Differentiator Jerry Hennessy,Director, Customer Relations Operations, DHL
12:15 p.m.–1:00 p.m.
Lunch
Presented by VoiceObjects
1:00 p.m.–1:45 p.m.
Dessert and Coffee in Interaction Pavilion
1:45 p.m.–2:45 p.m.
Leveraging a Network-hosted Contact Center Service Shawn Goldenberg,Mac Mall Sales Director, PC Mall Allan Hanlon,Network Telecommunications Manager, PC Mall Chuck Weston,Senior Product Manager, Qwest Communications
The Eight Enemies of Engagement Kevin Panozza,Chief Executive Officer, SalesForce
2:45 p.m.–3:30 p.m.
Refreshment Break in Interaction Pavilion
Presented by XO Interactive and Siemens
3:30 p.m.–5:15 p.m.
Great Customer Experiences:
Enabling the (R)Evolution in Customer Service Brian Galvin,Chief Technology Officer, Genesys
Keynote Presentation Dennis Conner,Seven-time Winner of the America's Cup
6:30 p.m.–7:30 p.m.
Interaction Pavilion Reception
7:30 p.m.–11:00 p.m.
G-Force Party Presented by Qwest
Wednesday, April
25, 2007
7:00 a.m.–5:00 p.m.
Registration and Cyber Café Presented by Verizon Business
7:00 a.m.–8:30 a.m.
Breakfast in Interaction Pavilion Presented by Virtual Hold Technology
