7:00 a.m.–8:30 a.m.

Registration

7:00 a.m.–8:30 a.m.

Breakfast

8:30 a.m.–9:00 a.m.

Genesys' Partner Commitment
Hear Genesys' success stories from 2007 and their plan to re-commit to partners in the coming year.
Paul Segre, President and CEO

9:00 a.m.–9:30 a.m.

Transformation of the Genesys Partner Strategy: The Organization Sales Culture
Genesys will share the changes being implemented within the company to facilitate better alignment with our partners, along with key initiatives now being implemented to support our mutual success.
Karl Holzthum, SVP, Worldwide Channels & Alliances
Eric Entzeroth, SVP, Americas Sales & Operations

9:30 a.m.–10:15 a.m.

Transformation of the Genesys Partner Strategy: Professional Services Model, Partner Enablement and Partner Program
Hear about the new initiatives being implemented at Genesys specifically designed to increase Partners’ success rate.
Brad Coleman, SVP, Customer Service Organization
Robert Koen, Senior Director, Worldwide Partners

Brad Coleman, SVP, Customer Service Organization
Robert Koen, Senior Director, Worldwide Partners

10:15 a.m.–10:45 a.m.

Networking Refreshment Break

10:45 a.m.–11:30 a.m.

8 Ways to Drive Revenue with Genesys Solutions
This session will detail how Genesys is currently evolving their Product Strategy and Roadmap.      
Eric Tamblyn, VP, Product Marketing

11:30 a.m.–11:45 a.m.

Partner Awards

12:00 p.m.–1:15 p.m.

Lunch

1:15 p.m.–2:15 p.m.

Breakout Series #1

Realize the Potential of SIP Beyond the Contact Center
The SIP standard has caught hold and is laying the groundwork for companies to extend customer contact across the enterprise. With nearly 300% growth in Genesys SIP customers in 2007 vs. all previous years combined, the market potential for partners is huge.  Find out more about the compelling business opportunities that are brought to life as companies transition their customer service operations to SIP (such as business process routing, @home agents, expert contact, branch and other remote workers --not to mention the Dynamic Contact Center). This is a key growth area for products and services; take advantage of this session to discover how your company can use SIP to be successful in 2008 and 2009.  
Darryl Addington, Sr. Manager, Product Marketing

Accelerate Your Competitive Edge: 2008 Watchlist

Staying one step ahead of the competition is critical for Genesys’ success. This session will summarize a “competitive year in review”: the impact of 2007 mergers & acquisition, the current industry trends and a preview of the 2008 watch list. In addition to a review of the Genesys competitive landscape, we will present a snapshot of Cisco’s and Avaya’s solutions, strategies strengths and weaknesses. This overview is designed to accelerate your competitive learning curve and provide you with the tools to leverage Genesys’ competitive resources more effectively.
Diane Demeester, Director, Product Marketing

The Intelligent Customer Front Door: Redefining the Caller Experience
Self service solutions designed to contain costs by deflecting calls have led to inferior customer service and frustrated customers. The “intelligent Customer Front Door” (iCFD) transforms the caller experience by applying business logic to each transaction to determine the most appropriate and personalized response. iCFD is a unique solution that Genesys and their partners deliver to provide self, live and proactive service based upon the context of the interaction (e.g.: caller’s identity, intent, and preferences). Learn more about iCFD and how the key advances with Genesys Voice Platform 8 contribute to a more “intelligent” customer experience.
Mayur Anadkat, Sr. Manager, Product Marketing

2:30 p.m.–3:30 p.m.

Breakout Series #2

Accelerate Your Competitive Edge: Change the Game with Genesys
This hands-on competitive workshop will explore real-life case studies where Genesys was successfully positioned to beat key competitors.  During this interactive session, the group will brainstorm and share strategies and sales tips for various competitive scenarios that will assist you to accelerate your competitive edge.
Diane Demeester, Director, Product Marketing (Advanced Competitive Review & Preview)

Differentiating through Contact Center Applications
Contact centers are now building upon their core foundations to solve new business problems and integrate with the greater enterprise.  In this session, learn how new applications such as Genesys Proactive Contact Management and Business Process Routing build upon existing Genesys investments to maintain customer relationships and enable communications within your business processes.  Most importantly, you will learn how to leverage these key applications to differentiate yourself against the competition.  
Nitin Shroff, Sr. Manager, Product Marketing

Bringing Insight into the Dynamic Contact Center

In 2007, Genesys delivered enterprise-wide, real-time contact center insight with the acquisition of Informiam. In 2008, we are introducing Info Mart 7.6: a web-based, ad-hoc reporting solution for easier historical insight. Discover how these tools enable the Genesys Dynamic Contact Center vision, hear a technical review of the Info Mart 7.6 capabilities and preview the latest version of our Product Roadmap.

Craig Covington, Director, Product Management

Jeff Woodland, Sr. Manager, Product Marketing

3:30 p.m.–5:00 p.m.

Partner Pavilion Exhibitor Set-Up

5:30 p.m.–7:30 p.m.

G-Force Welcome Reception in Partner Pavilion

Light finger food and beverages