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As the industry's leading customer service event, G-Force 2008 provides attendees working in a broad array of industries—including government, healthcare, financial services, insurance, utilities, technology, and more—the chance to experience innovative solutions that improve customer service, reduce costs, and improve revenues. This year’s conference will take the Dynamic Contact Center to the next level.
At G-Force 2008, learn how to:
- Provide a rich customer experience by integrating web, phone, and self service channels
- Streamline customer service efficiency and improve your ability to generate revenue through proactive interactions
- Leverage Genesys IP and our various migration strategies to extend customer service capabilities beyond the contact center
- Better link interactions with business processes to improve customer satisfaction, loyalty and results
- Gain real-time insights that will improve your business
At G-Force conferences, the emphasis is on the real-world experiences of customers and partners, so you can learn how your peers develop solutions to shared challenges.
Who should attend and why?
Contact Center Managers will
- Discover how virtualization can optimize the resources at their disposal
- Understand how to manage spikes in demand
- Hear about new strategies for agent retention and home-based agents
- Uncover ways to significantly reduce service costs through self service
- Learn how business insights can assist in the proactive management of the contact center
- Interact with leading industry experts, 50+ partners, and peers
IT Professionals will
- Take advantage of free training and certification (up to a $2,700 value)
- Learn how to add IP capabilities through hybrid or replacement approaches
- Understand how to extend contact center workflow automation to the enterprise
- Discover how Rich Interactions give customers seamless multi-channel access
- Learn directly from Genesys technical staff in the Ask the Experts Lab
Customer Service Executives will
- Hear how an improved customer experience can be achieved by offering choice and consistency
- Understand how to gain real-time insights into their business and what outcomes can be achieved
- Learn how eliminating silos can streamline business and improve customer satisfaction
- Understand how proactive contact contributes to customer retention
- Meet Genesys executives and learn about market trends and new products
- Share expertise and experience with peers: victories, innovation, and insights
Conference Fees
Standard Fee: $1295.00
Late/On-Site: (after April 23) $1495.00
Registration fee includes: Welcome Reception on Monday, entrance to the Partner Pavilion, access to all G-Force sessions (general session and breakout sessions), the G-Force networking party, breakfast, lunch and breaks on both Tuesday and Wednesday.
Accepted methods of payment: Visa, MasterCard and American Express.
Conference Hotel Information
Grand Hyatt San Antonio
G-Force 2008 will be held at the newly opened Grand Hyatt San Antonio in the historic town of San Antonio, Texas. Located in the heart of downtown, this hotel resides on the banks of the world famous Paseo del Rio or River Walk.
Renowned World War 2 correspondent, Ernie Pyle, once described the River Walk as "The American Venice" and it's easy to see why: Cobblestone paths guide visitors along this lazy river to a myriad of unique retail shops, restaurants, bars and nightclubs which are surrounded by lush gardens, cypress, oak and willow trees. The walk connects the major tourist draws of Alamo Plaza to Rivercenter, Arneson River Theatre close to La Villita, Hemisfair Park, to the Tower Life Building. River Cruises wind and loop the River Walk’s three miles along the horseshoe riverbend under bridges and between the two parallel sidewalks bursting with history, energy and fun.
Famous for its River Walk, the Alamo and Tejano culture, San Antonio is an unexpected surprise in the heart of Texas and begs to be explored.
Grand Hyatt San Antonio
600 E. Market Street,
San Antonio, Texas, USA 78205
Phone: (210) 224-1234
Hotel Conference Rates
Genesys has negotiated a special rate at the Grand Hyatt San Antonio for conference attendees:
$199.00 per night (per room for one or two persons)*
*Rates are subject to state and local hotel taxes. Rooms and rates are subject to availability for pre- and post-conference dates.
Travel Information
Conference attendees are responsible for making their own airline reservations and transportation arrangements. Please contact your local travel agent or the airline of your choice to secure airline reservations.
Ground Transportation
Shuttle transportation to and from San Antonio International Airport and downtown (8 miles) is provided for $14.00 one way and $24 round trip by SATRANS, the city's official airport shuttle, between 7 a.m. and 1 a.m. daily. For information, call 210-281-9900, or visit www.saairportshuttle.com.
A taxi between the airport and the hotel costs approximately $20 USD (plus tip).
Car Rental
Rental car desks are available at the San Antonio airport. If you wish to make a car reservation, please contact your preferred rental company directly. The Grand Hyatt offers Valet Parking in their underground garage. The rate is $30 for overnight parking and includes in/out privileges. Self-parking is also available at the hotel for $23 per day.
Cancellation Policy
Cancellations emailed to sanantonio@genesysgforce.com on or before April 7, 2008 will be refunded the registration fees less a $200 cancellation fee. No refunds of any conference fees will be issued for cancellations made after April 7, 2008.
Hotel Cancellation Policy
The G-Force San Antonio hotel cancellation policy is as follows:
- Reservations that are cancelled at least 72 hours prior to the reserved check-in day will not be penalized
- Reservations that are cancelled within 72 hours of the arrival date will incur a charge equal to one night’s room and tax. Cancellations will only be accepted via email to the G-Force San Antonio registration team at sanantonio@genesysgforce.com
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