Genesys bridges the gaps between information silos so you understand each and every customer. Once you see the big picture, you can make better decisions.

At G-Force Orlando 2009, you will gain practical knowledge and insight into how to transform your customers experiences, and how to profit from the coherent picture that emerges:

• See how unifying customer service across all channels leads to rich interactions and a better customer experience
   
• Learn how virtualization can tap the back-office, enable home agents and integrate branch offices to support service
   
• Hear how linking interactions to business processes can improve customer satisfaction, loyalty and ultimately results
   
• Improve your ability to proactively manage your business, anticipate changes and identify opportunities
   

Conference Fees
Standard Fee  (March 7 - April 14):  $1,295.00
Late/On-Site (after April 14):  $1,595.00

Registration fee includes:  Welcome Reception on Monday, entrance to the Partner Pavilion, access to all G-Force sessions (general session and breakout sessions), the G-Force networking party, breakfast, lunch and breaks on both Tuesday and Wednesday, along with Wednesday's closing reception). Accepted methods of payment: Visa, MasterCard and American Express.

Conference Hotel Information
The Gaylord Palms Resort
G-Force Orlando 2009 will be held at The Gaylord Palms Resort and Convention Center, in Orlando, Florida. Built in the style and grandeur of a turn-of-the-century Florida mansion, Gaylord Palms features dynamic on-site recreation and 4 ½ acres of beautiful indoor gardens under glass. Its unique architectural design, combined with the 20,000 square foot Canyon Ranch SpaClub and Fitness Center, creates a unique blend of both past and present luxuries. Each room features a Gaylord iConnect™ in-room computer system, providing one click access to a host of hotel services and complimentary Internet access. Known for its world-famous theme parks and attractions, Orlando brings a sense of excitement and adventure to G-Force 2009.

The Gaylord Palms Resort
6000 W. Osceola Parkway
Kissimmee, Florida
Phone: (407) 586-0000

Hotel Conference Rates
Genesys has negotiated a special rate at The Gaylord Palms Resort for conference attendees:

$205 per night (per room for one or two persons)*

Please note, reservations require a deposit equivalent to the first night’s room and tax. The credit card you provide in your registration will be charged for one night’s stay prior to your arrival.

*A daily resort fee of $15.00 will be added to the guest room rate that covers such amenities as free high-speed internet access, fitness center access, complimentary in-room beverages, daily newspapers, local and toll free 800 telephone calls (20 minutes per call). Rates are subject to state and local hotel taxes. Rooms and rates are subject to availability for pre and post-conference dates.

Travel Information
Conference attendees are responsible for making their own airline reservations and transportation arrangements. Please contact your local travel agent or the airline of your choice to secure airline reservations. Please be sure your scheduled arrival airport is Orlando International Airport (MCO).

Ground Transportation
Ground transportation between Orlando International Airport (MCO) and the Gaylord Palms is the attendee's responsibility.

Shuttle Service
24-hour shuttle service is provided by Mears Transportation for $19 one way and $32 round trip. The Gaylord Palms Resort is 30 minutes from MCO. No reservations are necessary. Simply proceed to the Mears counter on the ground transportation level of the airport, one level below baggage claim. For more information, please call 407-423-5566.

Taxi Service
A taxi between the airport and the hotel costs approximately $50 USD (plus tip).

Car Rental
Rental car desks are available at the Orlando International Airport. If you wish to make a car reservation, please contact your preferred rental company directly. The Gaylord Palms Resort offers Valet Parking. The rate is $18 for overnight parking and includes in/out privileges. Self-parking is also available at the hotel for $12 per day.

Cancellation Policy
Cancellations e-mailed to orlando@genesysgforce.com on or before April 6, 2009 will be refunded the registration fees less a $200 cancellation fee. No refunds of any conference fees will be issued for cancellations made after April 6, 2009.

Hotel Cancellation Policy
The G-Force Orlando hotel cancellation policy is as follows: Reservations that are cancelled at least 4 days prior to the reserved check-in day will not be penalized. Reservations that are cancelled within 4 days of the arrival date will incur a charge equal to one night's room and tax. Cancellations will only be accepted via e-mail to the G-Force Orlando Registration Team at orlando@genesysgforce.com.

Badge Scanning Policy
Note to all G-Force attendees: When you allow your badge to be scanned at any point during the conference, you acknowledge that the company scanning your badge has access to your contact information.

It's time to Transform Customer Experience.

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