G-Force Orlando kicks off with a Welcome Reception on the evening of Monday, April 20, followed by two full days of sessions on Tuesday, April 21 and Wednesday, April 22.

On the evening of Tuesday, April 21, join us on Marvel Superhero Island at Universal Studios for the G-Force Party. Be a part of this exclusive night of networking on a warm Florida evening, while enjoying interactive entertainment.

Certification Exams will take place on Wednesday & Thursday, April 22-23, with an optional Education Day on Thursday, April 23.

NOTE: Times are tentative and subject to change. Please check back soon for updates.

Monday, April 20
7:00 a.m. - 7:00 p.m.		Registration and Cyber Café
5:30 p.m. - 7:30 p.m.		G-Force Welcome Reception
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Tuesday, April 21
7:00 a.m. - 7:00 p.m		Registration and Cyber Café
7:30 a.m. - 8:30 a.m.		Breakfast
8:30 a.m. - 8:45 a.m.		General Session Opening & Welcome
8:45 a.m. - 9:00 a.m.		Transform Customer Experience Paul Segre, President, Applications Software Group
9:00 a.m. - 9:45 a.m.		Dynamic Customer Engagement Nicolas de Kouchkovsky, President, Genesys
9:45 a.m. - 10:15 a.m.		Dynamic Customer Engagement LIVE!
10:15 a.m. - 11:00 a.m.		Break in Partner Pavilion
11:00 a.m. - 11:15 a.m.		Travel to Breakout
11:15 a.m. - 12:00 p.m.		Breakout Series 1 Click here for Session Descriptions
12:00 p.m. - 1:00 p.m.		Lunch
1:00 p.m. - 2:00 p.m.		Dessert/Coffee in Partner Pavilion
2:00 p.m. - 2:15 p.m.		Travel to Breakout
2:15 p.m. - 3:00 p.m.		Breakout Series 2 Click here for Session Descriptions
3:00 p.m. - 3:15 p.m.		Travel to General Session
3:15 p.m. - 3:30 p.m.		Customer Innovation Awards
3:30 p.m. - 4:00 p.m.		Genesys Customer Presentation Tom Hammond, VP of Customer Experience, The Hartford Company
4:00 p.m. - 4:15 p.m.		General Session Close
4:15 p.m. - 5:45 p.m.		Partner Pavilion Showcase
6:30 p.m.		Depart Hotel for G-Force Party
7:00 p.m. - 10:00 p.m.		G-Force Party at Universal Studios Marvel Super Hero Island - Sponsored by
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Wednesday, April 22
7:00 a.m. - 5:30 p.m.		Registration and Cyber Café
7:30 a.m. - 8:30 a.m.		Breakfast
8:30 a.m. - 8:45 a.m.		Welcome to General Session
8:45 a.m. - 9:30 a.m.		Genesys Solutions Innovation Merijn te Booij, VP, Product Management Eric Tamblyn, VP, Product Marketing
9:30 a.m. - 10:00 a.m.		Platinum Sponsor - Siemens Customer Presentation
10:00 a.m. - 10:15 a.m.		Genesys Customer Presentation WellPoint
10:15 a.m. - 11:00 a.m.		Break in Partner Pavillion
11:00 a.m. - 11:30 a.m.		Platinum Sponsor - AT&T Customer Presentation Bill Peer, Director Enterprise Architecture, InterContinental Hotels Group
11:30 a.m. - 12:15 p.m.		Keynote Speaker - Lior Arussy, Author & Visionary on Customer Experience
12:15 a.m. - 12:30 p.m.		General Session Close
12:30 p.m. - 1:15 p.m.		Lunch
1:15 p.m. - 2:00 p.m.		Dessert/Coffee in Partner Pavillon
2:00 p.m. - 2:45 p.m.		Breakout Series 3 Click here for Session Descriptions
2:45 p.m. - 3:00 p.m.		Travel to Breakout
3:00 p.m. - 3:45 p.m.		Breakout Series 4 Click here for Session Descriptions
3:45 p.m. - 5:15 p.m.		Showcase & Closing Ceremony in Partner Pavilion
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Thursday, April 23 - Education Day (Optional)
7:00 a.m. - 8:00 a.m.		Registration & Breakfast
8:00 a.m. - 12:00 p.m.		Education Day Sessions
12:00 p.m. - 1:00 p.m.		Lunch
1:00 p.m. - 5:00 p.m.		Education Day Sessions
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Thursday, April 23 - LATAM Sessions (Exclusive for Latin America)
8:00 a.m. - 8:30 a.m.		Registration & Breakfast
8:00 a.m. - 12:00 p.m.		Main Sessions
12:30 p.m. - 1:30 p.m.		Lunch
1:30 p.m. - 5:00 p.m.		Main Sessions & LATAM Awards
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It’s time to Transform Customer Experience.

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