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Learn How to Optimize Your Contact Centre
Join us at G-Force London. You'll get
the solutions you need, networking time with fellow peers, interaction
with partners, exposure to innovative approaches and insights
into the industry so you can optimize your contact centre.
We appreciate your interest in Genesys and look forward to providing you with an enriching two day program at G-Force that we hope you will find both professionally and personally rewarding.
This year’s theme for G-Force 2007 events around the world is to “go. BEYOND.” At G-Force London, we will illustrate how to take your contact centers beyond on three levels: our new vision of a Dynamic Contact Center, the global nature of our speakers and attendees, and in the inspirational messages we hope you will take away from the event.
I encourage and appreciate your attendance at this exciting event. Please bookmark this Web site and check back often for more details regarding G-Force London.
Sincerely,
Nicolas K. Kaploun
Senior Vice President, EMEA Operations, Genesys
View
pictures from G-Force 2006 in Athens.
Who Should Attend
& What You'll Learn
Contact Centre Managers
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Discover
ways to extend information and manage interactions across
the enterprise |
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Get
real-time techniques for optimizing your contact centre and
leveraging integrated suite capabilities |
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Build
the business case for your contact centre and learn the latest
ROI metrics |
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Align
corporate strategy with individual contact centre agent practices |
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Balance
revenue, cost and quality while providing customer service
in the contact centre |
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IT Professionals
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Learn how to leverage IP inside
the enterprise to lower contact centre costs |
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Hear
from Genesys executives about the current market, new Genesys
products and their vision for the future |
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Learn
directly from Genesys technical staff in the Ask the Experts
Lab |
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Find
out how to selectively source people and technology and integrate
your organization's workforce management |
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Customer Service Executives
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Learn how to manage agents
all around the world as if they were one central workforce
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Discover ways to leverage
customer information from your existing systems across IP
or telephony networks |
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Hear how to use reporting
and analytics across all interactions to better understand
your customers |
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Share collective expertise
and experience with your peers |
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Attend customer panels with
real world case studies |
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Move your customer service
from a cost centre to a revenue generating centre |
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Conference Fees
Register 5 people from the same company
and get the 6th registration free!
Fees are as follows:
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Standard—€899.00*
(28 April–31 May) |
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Late/On-Site—€1099.00*
(after 31 May) |
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*Fees do not include 17.5% VAT
Registration fee includes: Welcome Reception
on Monday, entrance to Partner Pavilion, attendance at all G-Force
sessions (general sessions and breakout sessions), all meals on
Tuesday, and all meals except dinner on Wednesday. Accepted methods
of payment: Visa, MasterCard, American Express and Pay Pal.
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Conference
Hotel Information
The Hilton London Metropole is now SOLD OUT. Please refer to the links below to assist you with making your own hotel reservation.
www.hotels.com
www.londonhotels.com
www.tripadvisor.com
G-Force London will be held at the Hilton
London Metropole Hotel & Conference Centre in London, United Kingdom.
Located in the Paddington neighborhood, just 20 minutes from the
Heathrow Airport to Paddington Station and located adjacent to
the Edgware Underground station, the Hilton London Metropole is
an easy 10-minute walk from famous Oxford Street.
Hilton
London Metropole Hotel & Conference Centre
225 Edgware Road
London W2 1JU, UK
Tel: +44 (0)20 7402 4141
Fax: +44 (0)20 7724 8866
Hotel Conference Rates
Genesys has negotiated a special rate
at the Hilton London Metropole Hotel & Conference Centre for conference
attendees:
£179 per night (per room for one or two
persons)*
*Rate is not inclusive of 17.5% VAT.
Rooms and rates are subject to availability for pre- and post-conference
dates.
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Travel Information
Conference attendees are responsible for making
their own airline reservations and transportation arrangements.
Please contact your local travel agent or the airline of your
choice to secure airline reservations.
Ground Transportation
London Heathrow Airport
Heathrow is just 15 minutes from the Hilton London Metropole via
the Heathrow Express rail link at Paddington Station, which is
the Central London terminal of the ultra modern railway. The hotel
is a five-minute walk from Paddington Station or a short taxi
ride.
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Journey to Terminal 1, 2 or
3: 15 minutes by Heathrow Express train |
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Journey to Terminal 4: 20
minutes by Heathrow Express train |
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Frequency of Heathrow Express
trains: every 15 minutes |
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Check-in facilities at Paddington:
27 check-in desks covering all major airlines |
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Journey by taxi: 40 minutes
from Heathrow to hotel |
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London Gatwick Airport
Victoria Station, the Central London terminal for the Gatwick
Express, is linked to the hotel via the London Underground Circle
Line, and the Edgware Road tube station is 30 metres from the
hotel entrance.
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Journey time: 30 minutes from
Gatwick to Victoria, then 15 to 20 minutes by Underground
or taxi |
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Frequency of trains: Gatwick
Express trains depart every 15 to 30 minutes; slower stopping
service is also available |
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London Stansted Airport
The Stansted airport is 45 minutes away via the Stansted Express
to the Liverpool Street Station, or two hours by car.
London City Airport
The City Airport is 30 minutes by car.
UK Delegates
The hotel is ideally situated for UK delegates as it is near the
intersection of major link roads to key motorways (M40, M1). It
is served via the adjacent Edgware Road Underground station by
four Underground lines, linked to all major railway terminals
in London. Hotel parking is available (charges apply). Save £8
per day as the Hilton London Metropole is located outside the
Congestion Charge Zone.
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About London
For more information about things to do while
in London, visit the following Web sites:
www.londontown.com/London/Places_to_go_in_London
www.londontoolkit.com/whattodo/what_to_do.htm
www.londonpass.com/index_attractions.asp
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Weather
June is a lovely time to visit London. The
weather can be cool at times with a chance of rain and we suggest
you bring a jacket or sweater for cool evenings. Average high
is 20 degrees Celsius and average low is 13 degrees Celsius. During
this time of year, there can be periods of showers at any time.
Overall, June is a perfect time to be in this city.
http://www.bbc.co.uk/weather/
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Conference Attire
We suggest business attire during the G-Force
London user conference. London is a very typical European city
where business suits for men and dresses for women are appropriate
year round. Due to the chance for cool weather, a jacket or sweater
is recommended.
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Cancellation
Policy
Cancellations e-mailed to gforcelondon@genesysgforce.com
on or before 11 May 2007 will be refunded registration fees less
a €150 cancellation fee. No refunds of any conference fees
will be issued for cancellations made after 11 May 2007.
Hotel Cancellation Policy
Please note the Hilton London Metropole Hotel
& Conference Centre cancellation policy is as follows:
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Reservations that are cancelled
at least 72-hours prior to the reserved check-in day will
not be penalised. |
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Reservations that are cancelled
within 72-hours of the arrival date will incur a charge equal
to one night's room and tax. |
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Contact
Questions? Contact Us!
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Other information: +44 (0)20
7871 9946 |
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