G-Force 2008 has been designed to provide you with unique solutions within your specific industry type:

• Exposure to innovative approaches and industry insights
• Networking with peers and Genesys partners
• Listening to leading experts will provide you with the tools to optimize, grow and develop your contact centre

Read what attendees had to say about G-Force 2007 London and view photographs from the event.

Who should attend and why?

Contact Centre Managers

• Interact with leading industry experts, 1000+ partners and peers
• Discover innovative new ideas and winning solutions to enhance and advance your call centre
• Learn how best to utilize your existing call centre to increase productivity, revenue, responsiveness and customer service

IT Professionals

• Hands-on training with Genesys technical staff in the “Ask the Experts” Lab
• Take advantage of free training and certification (up to a € 600 value)
• Develop skills to:
• Leverage IP inside your enterprise to lower contact centre costs
• Effectively select the best personnel and most appropriate technology for your organization
• Integrate your organization's workforce management  

Customer Service Executives

• Obtain the essential tools to increase revenue while maintaining good customer service
• Hear from business leaders and Genesys executives about current market trends, new Genesys products and our vision for the future
• Share collective expertise and experience with your peers

Conference Fees

Standard: (22 March – 12 May)                          € 899,00
Late/On-Site: (after 12 May)                               € 1099,00

 *Fees do not include 19% VAT

Registration fee includes: Welcome Reception on Monday, entrance to Partner Pavilion, access to all G-Force sessions (general sessions and breakout sessions), the G-Force networking party, and breakfast, lunch and breaks on Tuesday and Wednesday.

 Accepted methods of payment: Visa, MasterCard, and American Express.

Conference Information

Willkommen! Welcome! Bienvenue! Bem-vindo! Benvenuti! Welkom!

Hotel

The Estrel Hotel
The Estrel Hotel Berlin is one of Germany's largest hotels, offering a choice of five restaurants. For those who need to work up a sweat, take advantage of the sauna or gymnasium. It is free of charge to hotel guests.
The 15,000-sqm fully air-conditioned, multi-functional Estrel Convention Center provides space for every type and size of event and is the perfect setting for the 2008 G-Force User Conference.

To find out more information on the Estrel Hotel, click here.

Estrel Berlin
Sonnenallee 225
12057 Berlin
Phone: +49 (0)30 / 6831- 22522
Fax: +49 (0)30 / 6831- 2345

Genesys has negotiated a special rate at the Estrel Hotel for conference attendees:

€ 155,00 per room per night for Standard Single Room*

€ 167,00 per room per night for Standard Double Room*

*Rates are inclusive of 19% VAT. Rooms and rates are subject to availability for pre- and post-conference dates.

Cancellation Policy

Cancellations emailed to berlin@genesysgforce.com on or before 28 April, 2008 will be refunded the registration fees less a €150,00 cancellation fee. No refunds of any conference fees will be issued for cancellations made after 28 April, 2008.

Hotel Cancellation Policy
The G-Force Berlin hotel cancellation policy is as follows:

• Reservations that are cancelled at least 72 hours prior to the reserved check-in day will not be penalized
• Reservations that are cancelled within 72 hours of the arrival date will incur a charge equal to one night’s room and tax. Cancellations will only be accepted via email to the G-Force Berlin registration team at berlin@genesysgforce.com.

Conference Attire
We suggest business attire during the G-Force Berlin user conference. Due to the chance for cool weather, a jacket or sweater is recommended.

Travel Information
Conference attendees are responsible for making their own airline reservations and transportation arrangements. Please contact your local travel agent or the airline of your choice to secure airline reservations.

Please Note: The nearest airport is the Berlin-Schoenefeld airport (10 kilometres from the hotel).  

Ground Transportation
Located on a quiet side street in Berlin-Neukoeln, the hotel is within easy walking distance of public transport which takes guests straight to the city centre:

• 12 kms to city centre
• 10 kms to the nearest airport: Berlin-Schoenefeld
• 3 minute walk to the nearest metro station: Sonnenallee
• 1 minute walk to the nearest bus stop
• A taxi from either the Berlin-Schoenefeld airport or Tegel airport to the hotel is approximately € 25,00-€30,00 each way (plus tip around 10%).

Parking is available at the hotel for € 15,00 for a full day.

Car Rental
Sixt Car Rental, located in the Estrel Hotel: cars and vans are available for rental for Hotel guests at a special rate.

Tel.: +49 (0) 30 / 68 29 64 12
Email: Sixt at the Estrel
 

Weather
May is a perfect time to visit Berlin. The weather can be cool at times (with a chance of rain) and so we suggest you bring a jacket or sweater. Average high is 18.9 degrees Celsius and average low is 9 degrees Celsius.

For up-to-date weather forecasts for Berlin, please click here.

Currency
Euro: €

Electrical Plugs

230V 50Hz

Languages Spoken
Official Language: German
English is also widely spoken in Berlin.
Genesys G-Force 2008 will be conducted in English.

Time Zones
GMT/UTC +1 (Central European Time)

Country Dialling Code
+49

Credit Cards
Large shops, petrol stations and hotels usually take credit cards but Germany is still less credit card-friendly than other European cities so we suggest you keep a supply of cash on hand. The plethora of ATMs will kindly oblige you with adequate Euros.

Changing Your Money
All the major international brands of plastic - MasterCard, Visa and American Express - are becoming more widely accepted, but don't assume that you'll always be able to use your card to pay; inquire first. ATMs are ubiquitous throughout Germany and you should have no problem accessing your credit or debit account back home. Foreign currency, including traveller’s cheques, can be exchanged at some banks and at exchange bureaux (e.g. Reisebank branches).

Currency
Euro notes come in denominations of 5, 10, 20, 50, 100, 200 and 500. It is often difficult to get change for a € 500,00 note.

One euro is divided into 100 cents or centimes. Coins of 1, 2 and 5 centimes are copper-coloured; coins of 10, 20 and 50 centimes are gold-coloured; 1 and 2 euro coins are gold-and-silver coloured.

Tipping
Restaurant bills always include a service charge (Bedienung), but it is standard to add 5% or 10% unless the service was poor. At hotels, bellhops are given € 1,00 per bag and it's also nice to leave a few Euros for the room cleaners. Tip bartenders about 5% and taxi drivers around 10%.

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