Genesys is offering a full day of free pre-conference sessions with Education Day and several free certification exams. This training has a combined value of up to

€ 600.

Free Education Day

Genesys University is providing free Education Day sessions before

G-Force on Monday, 19 May.

This education day is aimed at reinforcing the strategic content of G-Force with your choice of four half-day sessions.

Monday 19 May – 09.00-12.30

Fundamentals of the Dynamic Contact Center
A high-level technical and functional understanding of the Genesys Dynamic Contact Center.

Topics include:

• An overview of Genesys solutions in general
• A basic look at the Genesys Framework Architecture
• A description of the routing and reporting architecture and functionality, and how the two work together to create a powerful enterprise-wide system
• A brief introduction to viewing real-time and historical reports

This is an abridged and slightly modified version of the standard 2-day Framework, Routing and Reporting Overview (RRO) delivered at Genesys University.

Exploring New and Improved Features in Genesys Routing 7.5
An exploration of some of the new features and functionality of Genesys routing and a review of some old favorites.

Consider some of these teasers:

• Have you used any of the new features of the IRD debugger?
• Have you figured out how to implement MACROs in IRD? 
• Ever wondered how to share agents without degrading the Service Level across business lines? 

The concepts presented in this session will provide a glimpse into Genesys University’s basic and advanced routing strategies workshops.

Monday 19 May – 14.00-17.30

IP Contact Center Solutions
An overview of Genesys IP capabilities and associated products: Delegates are introduced to how the Genesys IP product line supports an IP contact center. Emphasis is placed on the added value that SIP can provide the customer.

Topics include:

• Genesys SIP Server 7.5
• IP telephony concepts
• SIP and related protocols
• Hybrid and pure IP PBX support

The session will be an abridged version of the standard 3-day Genesys University course, SIP Server Installation and Configuration (SSI).

Info Mart & ICON – Reporting and Analytics
A synopsis of Genesys ICON and Info Mart's technical architectures.

Discussions include:

• How ICON and Info Mart fit into the Genesys Reporting offerings
• The Info Mart schema
• The Info Mart ETL process
• How ICON and Info Mart can be architected for a cross-section of typical environments —using sample case studies for demonstration

This session is an abridged version of courses available on the Genesys University schedule.

Free Certification Exams

Genesys University is providing free Certification exams on Wednesday, 21 May.

Exams will be given during the following times:
Wednesday, 21 May
09.00 to 12.00 
13.00 to 16.00

The following certification exams will be offered:

• Genesys Certified Professional Version 7 — System Consultant, Inbound Voice (GCP7-CIV)

• Primarily targeted at Genesys partners worldwide that assist Genesys customers in the planning, installation and configuration of inbound voice solutions.

• Genesys Certified Professional Version 7— Developer, Inbound Voice Routing (GCP7-DIV)

• Available to all Genesys routing developers involved in creating and/or maintaining routing strategies in the contact centre.

• Genesys Certified Professional Version 7—System Consultant, Genesys Voice Platform (GCP7-CVP)

• Available to all system administrators, solution integrators, telephony specialists and any other technical role involved in planning, installation, configuration and maintenance of Genesys Voice Platform solutions.

Once Certification testing registration opens, you will receive an email notification.  Remember that space is limited so registration is on a first-come, first-serve basis.

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