Free Education Day - Sponsored by

Education Day sessions before G-Force on Tuesday, 9 June.
This education day is aimed at reinforcing the strategic content of G-Force with your choice of four half-day sessions.

Sessions

Tuesday, 9 June – 10:00 - 13:00

• Overview of Genesys eServices Routing 7.6
  

  A high-level technical and functional understanding of Intelligent eServices. Topics include:

  • Overview of eServices
  • Basic Architecture and Functionality of Components
  • Introduction to Workflows and Strategies for E-mail and Chat Interactions

• Workforce Manager 7.6

  A high-level understanding and overview to the benefits and features of the Genesys Workforce Manager Software application. This session is an abridged version of some of the Genesys University Workforce Manager curriculum. Topics include:

  • An overview of Workforce Management
  • A basic look at the WFM Configuration Utility – Options
  • An overview of WFM Web Interfaces
  • A brief introduction to Measuring Success in WFM
  • A presentation of some new features in 7.6.1

Tuesday, 9 June – 14:00 - 17:00

• IP Contact Center Solutions 7.6

  An overview of Genesys IP capabilities and associated products. Delegates are introduced to how the Genesys IP product line supports an IP contact center. Emphasis is placed on the added value that SIP can provide the customer. The session will be an abridged version of the Genesys University course “IP Product Overview”. Topics include:

  • Genesys SIP Server 7.6 and 8.0
  • IP telephony concepts
  • SIP and related protocols
  • Hybrid and pure IP PBX support
  
  
• Genesys Voice Platform 8

  This session gives attendees a high-level technical and functional understanding of the architecture of the Genesys Voice Platform (GVP) in version 8. This session is an abridged version of the Genesys University course “Genesys Voice Platform Overview 8”. Topics include:

  • GVP solution overview
  • GVP architecture overview
  • GVP components and functional description
  • Composer Voice overview
  • GVP integration with SIP Server and Genesys Routing

Free Certification Exams
Genesys University is providing free Certification exams on Thursday, 11 June. Exams will be given during the following times:

Thursday, 11 June:
09:00 - 12:00
13:30 - 16:30

The following certification exams will be offered:

Genesys Certified Professional Version 7 — System Consultant, Inbound Voice (GCP7-CIV)

• This certification for Version 7 is primarily targeted at Genesys partners worldwide that assist Genesys customers in planning, installation and configuration of inbound voice solutions.

Genesys Certified Professional Version 7— Developer, Inbound Voice Routing (GCP7-DIV)

• This certification for Version 7 is available to all Genesys routing developers involved in creating and/or maintaining routing strategies in the contact center.

Genesys Certified Professional Version 7—System Consultant, Genesys Voice Platform (GCP7-CVP)

• This certification for Version 7 is available to all system administrators, solution integrators, telephony specialists and any other technical role involved in planning, installation, configuration and maintenance of Genesys Voice Platform solutions.

*NEW* - Genesys Certified Professional Version 7—System Consultant, Genesys Info Mart (GCP7-CGIM)

• This new certification for Version 7 is available to all system administrators, solution integrators, telephony specialists and any other technical role involved in planning, installation, configuration and maintenance of Genesys Info Mart solutions.

*NEW* - Genesys Certified Professional Version 7—System Consultant, Genesys Workforce Management (GCP7-CWFM)

• This new certification for Version 7 is available to all system administrators, solution integrators, telephony specialists and any other technical role involved in planning, installation, configuration and maintenance of Genesys Workforce Management solutions.

*NEW* - Genesys Certified Professional Version 7—Scheduler/Planner, Genesys Workforce Management (GCP7-SWFM)

• This new certification for Version 7 is available to all contact center managers, supervisors, and others responsible for forecasting, scheduling and monitoring contact center efficiency using Genesys Workforce Management.

*NEW* - Genesys Certified Professional Version 7—System Consultant, Genesys SIP Server (GCP7-CSIP)

• This new certification for Version 7 is available to all system administrators, solution integrators, telephony specialists and any other technical role involved in planning, installation, configuration and maintenance of Genesys SIP Server solutions. This exam supports Genesys SIP Server software version 7.6 and is also effective for candidates using version 7.5.

Please note:
These tests are complimentary for all G-Force attendees and are given on a first-come, first-serve basis .

It’s time to Transform Customer Experience.

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