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Agenda
What do G-Force attendees think?
After the success of G-Force London in 2007, I attended G-Force Berlin. I find G-Force to be a very impactful event, it provides excellent presentation material and great opportunities for me to engage with other industry experts. Looking forward to the 2009 edition.
–Theo Knipping – Dutch Tax Office
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An optional Education Day will take place on on Tuesday, 9 June.
G-Force Barcelona 2009 kicks off with a Welcome Reception on the evening of Tuesday, 9 June, followed by two full days of sessions on Wednesday, 10 June and Thursday, 11 June.
On the evening of Wednesday, 10 June, don’t miss the legendary G-Force Party.
Note: Times are tentative and subject to change. Please check back soon for updates.
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Tuesday, 9 June |
| 07:00 19:00 |
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Registration and Cyber Cafι |
| 18:00 20:00 |
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G-Force Welcome Reception – Sponsored by  |
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Wednesday, 10 June |
| 07:00 19:00 |
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Registration and Cyber Cafι |
| 08:00 08:55 |
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Breakfast – Sponsored by  |
| 08:55 09:00 |
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General Session Opening & Welcome |
| 09:00 09:10 |
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Welcome to Barcelona
Nicolas Kaploun, Senior Vice President, EMEA Field Operations, Alcatel-Lucent Applications Software Group |
| 09:10 09:25 |
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Transform Customer Experience
Paul Segre, CEO, Genesys and President, Alcatel-Lucent Applications Software Group |
| 09:25 10:00 |
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Dynamic Customer Engagement
Nicolas de Kouchkovsky, President, Genesys |
| 10:00 10:20 |
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Dynamic Customer Engagement LIVE!
Joseph Heinen, VP Corporate Marketing, Genesys |
| 10:20 11:15 |
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Refreshments in Partner Pavilion |
| 11:15 12:00 |
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Breakout Series #1
Click Here for Session Descriptions |
| 12:00 – 13:00 |
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Lunch – Sponsored by
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| 13:00 13:30 |
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Dessert & Coffee in Partner Pavilion |
| 13:45 14:30 |
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Breakout Series #2
Click Here for Session Descriptions |
| 14:30 15:00 |
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Refreshments in Partner Pavilion |
| 15:00 15:30 |
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Great Hotels Guest Love!
Bill Peer, Director, Enterprise Architecture, InterContinental Hotels Group |
| 15:30 15:50 |
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The Digital Customer Front Door
Lars Nilsson, CEO, Aditro Customer Services |
| 15:50 16:35 |
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Transforming Customer Experience
Kevin Panozza, Chief Engagement Orator, Engagement Matters |
| 16:35 18:30 |
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Partner Pavilion Reception - Sponsored by
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| 20:30 0:00 |
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G-Force Party at Rey Juan Carlos Pool Area – Sponsored by
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Thursday, 11 June |
| 07:30 17:30 |
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Registration and Cyber Cafι |
| 08:30 09:30 |
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Breakfast – Sponsored by
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| 09:30 09:40 |
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Welcome to General Session |
| 09:40 10:30 |
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Genesys Solutions Innovation & Roadmap
Merijn te Booij, VP, Product Management
Bruce Eidsvik, VP, Strategic Solutions, EMEA, Genesys |
| 10:30 11:00 |
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Video Innovations from Egypt: The Role of Video in Customer Service
Hatim Badawi, Head of Customer Care, Etisalat |
| 11:00 11:45 |
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Refreshments in Partner Pavilion |
| 11:45 12:00 |
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Customer Innovations Awards
Joseph Heinen, VP Corporate Marketing, Genesys |
| 12:00 12:45 |
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Keynote Speaker
Lior Arussy, Author & Visionary on Customer Experience |
| 12:45 – 13:45 |
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Lunch – Sponsored by
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| 13:45 – 14:15 |
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Dessert & Coffee in Partner Pavilion |
| 14:15 – 15:00 |
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Breakout Series #3
Click Here for Session Descriptions |
| 15:00 – 15:10 |
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Travel to Breakout |
| 15:10 15:55 |
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Breakout Series #4
Click Here for Session Descriptions |
| 16:00 – 17:30 |
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Closing Reception in Partner Pavilion |
It’s time to
Transform Customer Experience.
 Back Up
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